Dot replies on Telegram and your website from your own documents and pages, and brings in your team when a customer needs a person.
Your free trial starts when your assistant goes live. No card is needed.
ሰላም፣ ያዘዝኩት ስልክ መቼ ይደርሳል?
ሰላም! አዲስ አበባ ውስጥ ያሉ ትዕዛዞች በ1–2 የሥራ ቀናት ይደርሳሉ። የትዕዛዝ ቁጥርዎን ቢልኩልኝ ያለበትን ሁኔታ አረጋግጣለሁ።
Source: Delivery policy, updated 3 days agoThe screen arrived cracked. Can I get a replacement?
Hi, I'm Hanna. Could you send a photo of the screen? We'll send a new phone today.
Dot answers from your business, shows where each answer came from, and brings in your team when it should.
Dot answers only from the FAQs, documents and web pages you add. Each answer shows its source, and when the answer is not there, Dot says so instead of guessing.
ሰላም! አዲስ አበባ ውስጥ ያሉ ትዕዛዞች በ1–2 የሥራ ቀናት ይደርሳሉ። የትዕዛዝ ቁጥርዎን ቢልኩልኝ ያለበትን ሁኔታ አረጋግጣለሁ።
When Dot cannot help with confidence, your team is told and a person takes over.
See how handoff worksCustomers are answered in the language they write in: Amharic in Ge'ez script or Latin letters, or English. Replies use the formal form of address unless you choose otherwise.
Website pages are checked again on a schedule, or when a customer asks about something that changes often.
On Telegram and in a chat window on your website. Both are answered by the same assistant, with the same knowledge.
Custom actions let the assistant look up orders, bookings or accounts in your own systems.
Dot works as part of your support team, not instead of it. It answers what your knowledge covers and passes the rest to a person, with the whole conversation.
Questions your knowledge covers get an answer straight away, in the customer's language.
Can I change my delivery address?
Yes. Send me the new address and your order number, and I'll update it.
Nothing in your knowledge matches, the customer asks for a person, is upset, or asks the same thing again.
The conversation goes to your shared inbox, and staff get a notification in the dashboard or on their phone.
A colleague claims the conversation, reads its history and replies. When it is resolved, they can hand it back to Dot.
Hanna claimed this conversation
Hi, I'm Hanna. Could you send a photo of the screen? We'll send a new phone today.
Set up takes an afternoon. You decide what Dot knows and when your team takes over.
Upload FAQs and documents, or add your website. Dot answers from what you give it.
Connect your Telegram bot and add the chat widget to your website.
Customers get replies in the language they write in, with the source behind each answer.
When a customer needs a person, the conversation moves to your shared inbox with its history.
On the larger plans Dot works under your company’s name: your customers see your brand, not ours.
Only from what you add: FAQs, documents, price lists and your website. Each answer shows the source it came from.
It says so instead of guessing and offers a person. The conversation goes to your shared inbox, and your team is notified.
Amharic and English today, including Amharic typed in Latin letters. More languages are added one at a time, each with its own handling of spelling, numbers and search.
On your Telegram bot and in a chat window on your website. Telegram voice notes are included on plans that have them.
Yes. Custom actions connect Dot to your own systems, so it can look up orders, bookings or accounts while it answers.
Yes. Your customers see your assistant's name, colours and greeting. Higher plans remove the Dot badge and add your own domain, and agencies can resell Dot under their own name.
An afternoon. Create your account, add your FAQ and connect Telegram. Your assistant can answer its first customer the same day.
Yes. The free trial starts when your assistant goes live, not when you sign up, so setting up costs you no trial days. No card is needed.
Create your company account, add your FAQ and connect Telegram. Your assistant can answer its first customer the same day.